This Issue

• Who Should Attend?
• What You Will Learn
• Course Leader

Course Information

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LEADERSHIP & COMMUNICATION SKILLS FOR EFFECTIVE PM (2 DAYS / 14 PDU’s)

PROGRAM DESCRIPTION

This highly interactive 2-day workshop provides an essential foundation in the soft skills required by project managers during the entire project life-cycle from initiation and planning through to execution and closeout. Learn how to enhance your interpersonal skills in order to create a high-performance project team in which every member makes a valued contribution.

PROGRAM OUTLINE

Introduction to Soft-Skills for Project Managers

• Project Manager competencies

Leading Effective Teams

• Stages of Team Development
• Evaluating Team Effectiveness
• Motivating the Project Team
• Effective Negotiation Skills

Self Awareness

• Personality Behavior Style and Profiling
• Adapting behavior styles to improve communication, relationships, leadership and building teamwork

Managing Conflict to create Win-Win outcomes

• Conflict management styles
• Recognize signs and symptoms of project and team conflicts
• Use appropriate conflict management styles to improve project results

Culture and Community

• Identify common challenges faced when collaborating across distance, organization and culture in a matrix organization
• Manage cultural and interpersonal differences for better working relationships

Who Should Attend?

This 2-day course is perfect for project managers, team leaders, program managers, functional or department managers who desire to enhance their interpersonal leadership and communication skills.

What You Will Learn

• Techniques for leveraging existing skills and applying to the project environment.
• Understand value systems as a source of information for self management, conflict management, and leading the project team

Course Leader

Arena has over 20 years of experience in IT systems and project management (including managing regional projects). She gained experience serving as a Senior IT Executive and Regional Technology Systems Manager with Stanley Works Asia Pacific Pte. Ltd. (a U.S. based MNC), as Head of Department (EDP) at Rubycon Singapore Pte. Ltd., as Systems Analyst with Jardine Matheson Singapore Pte. Ltd. and also as Section Manager with ULC Systems (FE) Pte. Ltd.

Arena has also worked as a Consultant specializing in IT professional recruitment and staff administration in local SME. Arena holds the Project Management Professional (PMP®) credential from the Project Management Institute (PMI®), NLP Practitioner (ABNLP), qualified Action-based Trainer (AIU) and Certified DISC Behaviour and Career Consultant (IML).