This Issue

• Course Outline
• Programme Agenda
• Methodology
• CBS MASTER TRAINER

Course Information

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2 Day Effective Coaching Skills for Peak Performance

Coaching is rapidly becoming the quickest and most effective method of developing excellence in workers as they are more than ever expected to be multi-skilled, trained to embrace changes and adapt to the ever-changing marketplace. Good coaching and performance management leads to self-motivation and an attitude that is oriented towards solutions and continual improvement rather than problems and avoidance.

This fun, participative and practical course is designed to provide participants with the tools and skills necessary to help them advance from a supervisor/manager/leader to an effective coach. The course will cover various coaching models, skills, techniques and ideas and a substantial component involves practical exercises and practices of the skills and techniques that will let participants focus on the management of issues that are most important to them and their staff/subordinates.

Course Outline

• Understanding the role of coaching
• Understanding differences between various coaching models, approaches and techniques and knowing just when to use them
• Structuring the learning and coaching cycles
• Facilitation techniques to develop output coaching styles and encourage discovery based learning
• Practical sessions involving coaching on workplace scenarios
• Using effective communication strategies (active listening, questioning and feedback techniques) for better performance

What you will gain from the course

• Develop an in-depth understanding of the concepts and principles of coaching which you can apply in your daily operations
• Apply coaching models and techniques to unlock employee potential and maximise performance
• Develop the coaching skills, attitudes and behaviours to foster success at all levels
• Coach conversations that really work at the workplace
• Implement practical, results-focused personal action plans for team members
• Prepare, deliver and review coaching sessions so that they continually improve.
• Recognize and adapt to individual and situational differences
• Harness the art of coaching to forge collaborative relationships
• Build a culture of sharing and support within the work environment
• Create an environment of possibilities
• Structure a framework for mutually effective learning and development

Programme Agenda

Setting Expectations

Discuss trends within participants’ organisation. Existing performance management procedure will be discussed and performance issues identified.

Understanding the Role of Coaching

This course is suitable for all adults from all walks of life. Anyone:

• Understanding what coaching is and isn’t
• Understanding coaching qualities and competencies
• Identifying the ethics, boundaries, and benefits of coaching
• Understanding role and responsibilities – dos and don’ts
• Understanding the challenges to successful coaching and what to do to overcome these
• Key coaching skills for managers focusing on the following areas:
• Communication skills and positive feedback approaches
• Building Rapport
• Active Listening
• Questioning
• Empowering/motivating
• Advising

Tools and Techniques

• Reviewing different coaching models:
• NLP Coaching techniques/processes/styles and strategies to lead/facilitate others to desired outcomes of change and better relationships, performance and results
• COACH Model
• 5-Step Model
• Coaching styles/strategies for key workplace scenarios
• Setting learning goals
• Improving effective communication
• Staff de-motivation
• Improving performance

Effective Communication

• Building and Maintaining Rapport and - how to create instant liking and agreement
• Using NLP Language Patterns for conversation that works
• Active Listening to leverage deeper understanding
• Understanding and working with the concerns and needs of others
• Working with others to build performance
• Goal Setting to Monitor Performance - SMART Goals
• Questioning to create an ‘action reaction’ for coachees

Coaching and Supporting

• Key Elements of the Coaching process
• Conditions necessary for Effective Coaching Process

Bringing it all together

This session will bring together the discussions from Day 1 & 2. Barriers to effectively managing performance and how to overcome these challenges will also be discussed.

METHODOLOGY

• Learning of techniques and processes for human interactions and communications
• Experiential coaching activities (simulation of various coaching for practice)
• Group Discussions and learning
• Individual reflections

What your Organisation will gain from this course

Successful organisations recognise that workers’ high performance is equally, if not more important as the mass delivery of products. To increase return on investment and boost productivity, your employees need to function at their very best potentials. This course provides the coaching skills to develop the potential of your employees, peers and others. Through practical workshops and role-playing exercises, you enhance your leadership style with proven coaching techniques that provide a pathway to excellence for the entire organization

Who should attend?

This program is for people holding or moving into team leadership or supervisory/management roles, or people established in the roles of helping others reach their potential, but who have not had any formal coaching training.

CBS MASTER TRAINER

RASIMAH JAR

Rasimah Jar, the Managing Director and Co-Founder of ProWISE Consultancy Pte Ltd (S’pore), has more than 18 years of work experience in the field of Leadership and Management, Psychology, Child and Family Development and Education. She has brought her varied expertise and leadership and managerial experiences to professionals and organisations in countries like Australia, Spain, Philippines, Thailand, Malaysia and Indonesia. Rasimah has provided her corporate consultancy and training services to private companies in Singapore and abroad to a wide variety of industries including:

• Government agencies
• Information Technology
• Building and Manufacturing
• Health Care and Social Services
• Educational Institutions

She regularly conducts talks and workshops on professional development such as Management and Leadership skills, Personal Effectiveness and Relationship Enhancement at Work through various Personality Styles and Coaching. She conducts counselling and mediation works for individuals, couples and families on a regular basis and coaching for individuals and company owners and their key staff. She also conducts marriage enrichment and preparatory workshops and counselling sessions for to-be married and newly married young couples on a regular basis. She had sat on several national committees which looked into national concerns like work-life balance, health, anti-drug abuse, voluntarism and youth action. Rasimah has shared her varied expertise with the public through her various publication works and has on various occasions been interviewed by the Singapore Mediacorp’s TV and radio channels.

Besides being a busy entrepreneur, and a parent to four young children, Rasimah is also a sought-after Associate Lecturer for several private educational institutions in Singapore. Her fun, creative, practical and highly interactive method of teaching has earned much of her students’ respect and liking for her. Rasimah also develops Singapore Workforce Development Agency (WDA) WSQ standard training curricula for training companies. She had also sat on several Singapore national committees which looked into national concerns like work-life balance, health, anti-drug abuse, voluntarism and youth action.

Among other certifications, Rasimah has been certified as a:

• Professional Trainer by IPMA, UK,
• Coach-Parenting^TM Certified Coach, USA
• NLP Master Coach by the International NLP Federation
• NLP Trainer and Master Practitioner, ABNLP, USA
• Time Line Therapy® Trainer, TLTA, USA
• Hypnotherapy Master Practitioner, ABH, USA
• Advanced Behavioural Coach and Consultant, IML Inc., USA
• WDA ACTA, S'pore (Full Certification) and
• Marriage Facilitator, MCYS, S’pore

Rasimah is also a registered member of the Singapore Training and Development Association (STADA), a professional membership institution (recognised by the Singapore Workforce Development Agency, WDA) committed to the advancement of human capital development (HCD) field in Singapore, a registered member of the International Professional Managers Association in UK, and also a registered member of the American Board of Hypnotherapy and Time Line Therapy Association, USA.