This Issue

• Course Outline
• Course Objective
• Methodology
• Who Should Attend?
• About the Trainer

Course Information

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2 day Master Class in Understanding Body Language:Recognizing the Hidden Meaning of the Unspoken Dialogue

General

The use of competency-based selection procedures for selecting high performing employees has become a STANDARD PRACTICE for many organizations. Today's tight labor market is forcing organizations to maximize the time they spend attracting and keeping top performers. Organizations that can attract, inspire, and retain top performers are in the position to beat out their competition. This is true both in market share and being able to draw outstanding employees.

Competency Based Interviewing is a style of interviewing that was developed in the 1970's by industrial psychologists. This style explores behavioral interviewing asserts that "the most accurate predictor of future performance is past performance in a similar situation." Currently, most organizations are using competency based interviewing to some degree. Unlike traditional interviews, Competency interviewing emphasizes past performance and behaviors. As a consequence, candidates unprepared for the rigor. This course will equip anyone in the practice of recruitment with the right skills to select the best candidate.

Course Outline

• Ice Breaker & Introduction
• Exploring Competence Based Interview
• Traditional Interviews Vs Behavioral Interviews
• Case Studies an overview
• Fundamentals of Competency Based Interview
• The Structure
• Skills & Competencies
• Questions
• Preparing for the Interview
• Understanding Competency Framework
• The Art of Questioning
• Probing
• Tonality & Pitch
• Verbal Punctuation
• Different Styles for Different Types
• Crafting your own questions
• The Art Of Listening
• Listening vs Hearing
• Active Listening
• Behavior Analysis- Body Language
• Verbal
• Non-Verbal
• Advanced Behavior Profiling through Observation
• Analyzing Language Patterns
• V.A.K.
• Conducting the Interview Effectively
• S.T.A.R Approach
• Interviewing Strategies
• One On One
• Pairing
• Panel
• Interviewer's common mistakes
• Time Frame
• Mental Frame
• Putting it together - Some Final Tips
• Reflection - Application - Conclusion

Must Attend

• Senior officers from government & not-for- profit sector
• Non-IT executives who need to understand computer crime and forensics analysis
• GMs, Profit-Centre Managers who have assumed security/IT
• Sales & Marketing Managers
• Corporate Attorneys / Legal Professionals
• Engineers / Technical Managers
• Product & Marketing Managers
• Project Managers
• IT manager
• Security supervisor
• System administrator

Course Objective

• Principles and benefits of competency-based interviews
• Developing effective interview questions in alignment with job requirements and selection criteria
• Interviewing skills and techniques including active listening, probing, questioning, reading non-verbal clues or body language
• Assessing the candidate and making recommendations
• Human Behavior

Methodology

• Accelerated Training Approach- Learning Design Re-patterning
• Role-Play and Activity
• Case Scenario Analysis

Who Should Attend?

About the Trainer

Praga is a highly interactive and innovative trainer, whose work is mainly based on research and applied knowledge from extensive experiences in benchmarking organizations best practices. His training uniqueness comes from his Accelerated Training Approach which is built on Learning Design Re-patterning Model TM known by many to be entertaining, refreshing, yet filled with success formulas.

Praga is the co-founder of Accelerated Training Approach built on Learning Design Re-PatterningT Model and a Fellow Member with the Institute of Therapies Management (London).

He holds a Degree in Business and several Diplomas in Psychology and Psychotherapy and currently pursuing a Masters in HRM & Organizational Psychology. He's also a:

• Certified Master Trainer in Psychotherapy
• Certified ATA Master Trainer
• Certified Psychometric Profiling Trainer
• Certified Trainer in Applied Counselling
• Certified Stress Management Trainer
• Certified NLP Master Practitioner
• Certified Master Life Coach
• Certified Behavior Management Specialist.

Praga is the only Singaporean to be certified as a Master Trainer with the Institute Therapist Management of London researching on Human Behavior. Praga travels extensively while working with many supporting partners globally. His expertise in training management are vast and some to name were in developing organizational framework, managing training initiatives, product/course development and customization, training facilitation and conducting needs analysis.