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TRAINING WORKSHOPS
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Course Information
Date:24th & 25th Nov 09 (Tue & Wed)
Time: 9am to 5pm
Venue: Concorde Hotel, Orchard Road (f.k.a Le Meridien Hotel)
Fee: S$900 (NETT)

Registration is on a 1st come 1st serve basis. Register early to avoid disappointment.
Click here for registration form

For more information, please contact Jaslyn @ 9228 7171 or jaslyn@cbsgroup.com.sg
 

2 Day Effective Coaching Skills for Peak Performance

Coaching is rapidly becoming the quickest and most effective method of developing excellence in workers as they are more than ever expected to be multi-skilled, trained to embrace changes and adapt to the ever-changing marketplace. Good coaching and performance management leads to self-motivation and an attitude that is oriented towards solutions and continual improvement rather than problems and avoidance.

This fun, participative and practical course is designed to provide participants with the tools and skills necessary to help them advance from a supervisor/manager/leader to an effective coach. The course will cover various coaching models, skills, techniques and ideas and a substantial component involves practical exercises and practices of the skills and techniques that will let participants focus on the management of issues that are most important to them and their staff/subordinates.

Course Outline
  • Understanding the role of coaching
  • Understanding differences between various coaching models, approaches and techniques and knowing just when to use them
  • Structuring the learning and coaching cycles
  • Facilitation techniques to develop output coaching styles and encourage discovery based learning
  • Practical sessions involving coaching on workplace scenarios
  • Using effective communication strategies (active listening, questioning and feedback techniques) for better performance
What you will gain from the course
  • Develop an in-depth understanding of the concepts and principles of coaching which you can apply in your daily operations
  • Apply coaching models and techniques to unlock employee potential and maximise performance
  • Develop the coaching skills, attitudes and behaviours to foster success at all levels
  • Coach conversations that really work at the workplace
  • Implement practical, results-focused personal action plans for team members
  • Prepare, deliver and review coaching sessions so that they continually improve.
  • Recognize and adapt to individual and situational differences
  • Harness the art of coaching to forge collaborative relationships
  • Build a culture of sharing and support within the work environment
  • Create an environment of possibilities
  • Structure a framework for mutually effective learning and development
Programme Agenda
Setting Expectations
Understanding the Role of Coaching
  • Understanding what coaching is and isn’t
  • Understanding coaching qualities and competencies
  • Identifying the ethics, boundaries, and benefits of coaching
  • Understanding role and responsibilities – dos and don’ts
  • Understanding the challenges to successful coaching and what to do to overcome these
  • Key coaching skills for managers focusing on the following areas:
    • Communication skills and positive feedback approaches
    • Building Rapport
    • Active Listening
    • Questioning
    • Empowering/motivating
    • Advising
Tools and Techniques
  • Reviewing different coaching models:
    • NLP Coaching techniques/processes/styles and strategies to lead/facilitate others to desired outcomes of change and better relationships, performance and results
    • COACH Model
    • 5-Step Model
  • Coaching styles/strategies for key workplace scenarios
    • Setting learning goals
    • Improving effective communication
    • Staff de-motivation
    • Improving performance
Effective Communication
  • Building and Maintaining Rapport and - how to create instant liking and agreement
  • Using NLP Language Patterns for conversation that works
  • Active Listening to leverage deeper understanding
  • Understanding and working with the concerns and needs of others
  • Working with others to build performance
  • Goal Setting to Monitor Performance - SMART Goals
  • Questioning to create an ‘action reaction’ for coachees
Coaching and Supporting
  • Key Elements of the Coaching process
  • Conditions necessary for Effective Coaching Process
Bringing it all together

This session will bring together the discussions from Day 1 & 2. Barriers to effectively managing performance and how to overcome these challenges will also be discussed.
METHODOLOGY
  • Learning of techniques and processes for human interactions and communications
  • Experiential coaching activities (simulation of various coaching for practice)
  • Group Discussions and learning
  • Individual reflections
What your Organisation will gain from this course

Successful organisations recognise that workers’ high performance is equally, if not more important as the mass delivery of products. To increase return on investment and boost productivity, your employees need to function at their very best potentials. This course provides the coaching skills to develop the potential of your employees, peers and others. Through practical workshops and role-playing exercises, you enhance your leadership style with proven coaching techniques that provide a pathway to excellence for the entire organization.
Who should attend?

This program is for people holding or moving into team leadership or supervisory/management roles, or people established in the roles of helping others reach their potential, but who have not had any formal coaching training.

CBS MASTER TRAINER
RASIMAH JAR

M.Ed., Australia, B.A. (Psy & Econ), USA
Certified Professional Trainer, UK
Certified Behavioural Coach, IML,USA (Advance)
Certified Behavioural Consultant, IML, USA
Certified Master NLP Coach, International NLP Federation
Certified Master NLP Practitioner, ABNLP, USA
Certified Hypnotherapist, ABH, USA
Certified Time Line Therapist, TLTTM, ABNLP, USA
Coach-ParentingTM Certified Coach, USA
Certified WDA ACTA, S’pore (Full Certification)
Certified Marriage Facilitator, MCYS, S’pore


Rasimah Jar, the Managing Director and Co-Founder of ProWISE Consultancy Pte Ltd (S’pore), has more than 18 years of work experience in the field of Leadership and Management, Psychology, Child and Family Development and Education. She has brought her varied expertise and leadership and managerial experiences to professionals and organisations in countries like Australia, Spain, Philippines, Thailand, Malaysia and Indonesia. She regularly conducts talks and workshops on professional development such as Management and Leadership skills, Personal Effectiveness and Relationship Enhancement at Work through various Personality Style and Behavioural Coaching strategies. She conducts counselling and mediation works for individuals, couples and families on a regular basis and coaching for company owners and key staff. Rasimah has also shared her varied expertise with the public through her various publication works, seminars and conferences and has on various occasions been interviewed by the local Mediacorp’s TV and radio channels.


Rasimah has provided training and organisation development consultancy services to a wide variety of industries including:

  • Government agencies
  • Information Technology
  • Building and Manufacturing
  • Health Care and Social Services
  • Educational Institutions
  • Mass Communications

She has trained thousands of individuals, some of whom come from:

*Ministry of Home Affairs (HQ)
*National Heart Centre
*Ministry of Education (Schools)
*Ministry of Finance
* The Civil Aviation Authority of Singapore (CAAS)
*Singapore Polytechnic
*Singapore Medical Council
*Singapore Prison
*Dornier Medtech
*Sulzer Pumps Asia Pacific Pte Ltd
*Singapore Mediacorp Pte Ltd
*Inland Revenue Authority of Singapore (IRAS)
*Immigration & Checkpoints Authority (ICA)
*National Community Leadership Institute
*Singapore Syariah Court
*Boehringer Pharmaceutical
*JAC Recruitment (Indonesia)
*MDIS, Brookes Business School, SMa
*Family Service Centres
*FMC Wellhead Equipment Sdn Bhd
*SMR Employment Agency
*MENDAKI, AMP, YWMA, Madrasahs


Besides being a busy entrepreneur, Rasimah is also an Associate Lecturer for various Private Educational Institutions of Higher Learning in Psychology, Interdisciplinary Studies and Education. She also develops Singapore Workforce Development Agency (WDA) WSQ standard training curricula for training companies. She had also sat on several Singapore national committees which looked into national concerns like work-life balance, health, anti-drug abuse, voluntarism and youth action.



Rasimah holds several professional and training certifications. She is a Certified Professional Trainer (UK), a Behavioural Consultant and an Advanced Certified Behavioural Coach (USA), and a licensed Certified Parent Coach (USA). She is a registered member of the Singapore Training and Development Association (STADA), a professional membership institution committed to the advancement of human capital development (HCD) field in Singapore. She is also a member of the International Professional Managers Association in UK.