If you cannot read this properly, please go to this site:
http://www.cbsgroup.com.sg/workshops/AssertivenessForSuccess.htm
This email is an advertisement. You are currently subscribed to our mailing list.
We sincerely apologize if you find this email an intrusion of your privacy or a source of inconvenience to you.
If you no longer wish to receive our email advertisements - please reply "unsubscribe" Thank you.
TRAINING WORKSHOPS
Quick Links
» Course Outline

» How you will benefit from this
   workshop:

» Who Should Attend

» Forensic Accounting
   Master Trainer
Course Information
Date:1st Dec 2009 (Tue)
Time: 9am to 5pm
Venue: Concorde Hotel, Orchard Road (f.k.a Le Meridien Hotel)
Fee: S$535 (including GST)

Registration is on a 1st come 1st serve basis. Register early to avoid disappointment.
Click here for registration form

For more information, please contact Jaslyn @ 9228 7171 or jaslyn@cbsgroup.com.sg
 

1 Day Assertiveness for Success in the Workplace

Assertiveness is a critical trait for supervisors, managers, and anyone with authority over others. Assertiveness is simply the ability to stand up for yourself without stepping on anyone else’s toes. It is the ability to ask for what you want, to say “no” to protect your time and resources, and to deliver messages that might make others uncomfortable but nevertheless need to be said. Those who can assert themselves communicate more confidently and clearly, enjoy more fulfilling relationships with others, and are more effective at work.

While assertive people do get ahead in life, assertiveness is not an inborn personality trait. Fortunately, anyone can develop assertive skills and behaviors that will bring success in the workplace—for themselves and their organization.

A practical and interactive workshop for anyone who has the technical skills for success on the job, but has not advanced because of inadequate skills in dealing with bosses, clients, vendors, colleagues, and even subordinates.

Workshop Outline:

1. Introduction Assertiveness – What it is How assertiveness helps on the job

2. Prerequisites of Assertiveness: Self-esteem and Self-confidence Boosting your self-esteem Developing self-confidence PAVing the way to success Acting “as if”

3. The Assertiveness Continuum Passive, aggressive, and assertive personality types Advantages and disadvantages of the three types Assertive speech, behavior, and body language

4. The Assertive Personality in Action How to ask for what you want Ten ways to say “No” Crafting assertive messages in three easy steps The six-step assertive process Role plays and some common workplace scenarios

Workshop Objectives:
  • Understand the nature of assertiveness
  • Appreciate the value of assertiveness in the workplace
  • Distinguish among passive, assertive, and aggressive behaviors
  • Learn assertive speech patterns and body language
  • Boost your self-esteem and self-confidence for success on the job
  • Learn how to ask for what you want
  • Learn ten ways to say “No” without offending anyone
  • Learn to craft and deliver assertive messages to superiors and colleagues
Methodology:
  • Presentation / discussion
  • Role plays
  • Interactive sessions
  • Case studies
  • Video
About the Trainer:


Born and raised in Miami, Florida, USA, David Goldwich has been living in Singapore and working throughout Asia since 1999. He has MBA a JD degrees and practiced law in the United States for more than ten years, arguing before judges and advocating before political, governmental, and community bodies. David is trained as a mediator and has experience managing a small business as well.

Recognizing that lawyers perpetuate rather than solve problems, David began lecturing and training in 1995. He has taught at the tertiary level in the USA and in Singapore, teaching in the areas of law, management, organizational behavior, communications skills, and critical and creative thinking.

David applies the “80/20 Rule” to training by identifying the few critical tools necessary for the greatest improvement and presenting them in a form that is simple to learn and simple to use. David's ability, sense of humor, and wealth of experience enable him to deliver breakthrough changes at all levels.

David specializes in the area of persuasive communications, including negotiation, conflict management, assertiveness, presentation skills, and using stories in business.

David has written numerous articles on business and communications issues, and is the author of the book Why Did the Chicken Cross the Road?: Lessons in Effective Communication. He has delivered presentations to large and small audiences and hosted a television talk show. As a member of Toastmasters International, he has won multiple speech competitions.

Some of David’s recent projects in the region include Allianz Insurance Management Asia Pacific, Siemens, Singapore Technologies, Timken, SCOR, Panalpina World Transport, American Express, Vietnam Power Telecom, OCBC Bank, Keppel Corp., 3Com, KBR, Reed Business, BP, Shell, Petronas, Deutsche Bank, Lafarge Cement, Trumpf, MUIS, AETOS Security Management, Satair, Kerry Ingredients, Talisman Energy, Amtek Engineering, BHP Billiton, Carl Zeiss, SGH, and the Republic of Singapore Navy, Mindef, Land Transport Authority, Ministry of Foreign Affairs, IRAS, Police Force, and Ministry of Law.