This Issue

• Introduction
• Course Outline
• Who should participate?
• CBS Master Trainer

Course Information

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1 Day The Secret Art of Influencing
- Convincing Your Stakeholders to do things YOUR WAY willingly!

In today’s increasing multi tasking roles, working together with multiple stakeholders is a norm and one key factor for an individual’s success in such an environment is the ability to influence. In order to effectively execute the job role well, one often has to convince different stakeholders involved to share a common vision.

This Art of Influencing workshop will enable participants to connect with their stakeholders and work towards achieving personal and organisational success.

Workshop Objectives

Upon successful completion of the workshop, participants will be able to:

• Describe the art of personal mastery
• Explain the fundamental of persuasive influence
• Articulate the need for influencing in the organisational context
• Describe the mindset for influencing and selling ideas
• Exhibit key influencing skills
• Explain the value power of body language
• Describe the 5-step strategy for managing conflicts
• Explain how to apply ‘lose-win’ strategy for achieving success
• Formulate Personal Action Plan to apply the Art of Influencing

Course Outline:

Influencing – The Journey Within

• Revisiting the Concept of Influence
• Knowing oneself – The power within
• Weight of perceptions
• Self-talk
• Personal mastery

Persuasive Influence – The Fundamentals

• Revisiting the Concept of Influence
• Need for Influencing – Personal and Organisational Context
• Focus Areas for Influencing – The Four Key Aspects
• Internalising The Power of Influencing
• Managing Yourself
• Presenting Ideas
• Exercising Influence

Influencing – The Journey Continues

• Art of Persuasion – Aristotle’s 3-Pronged Strategy
• Winning Minds
• Winning Hearts
• Managing Self
• Main Attributes of Influencing

Influencing Skills

• Building the Communication Bridge
• The Power of Perception
• Empathetic Listening
• Listening to Silence
• Powerful Questions
• Reading and Using Body Language to Influence

Influencing Positive Outcomes

• The Ultimate Goal of Influence
• The 5-Step Strategy for Managing Conflicts
• Adopting "Lose-Win" Strategy for "Win-Win" Outcomes

• Developing Personal Action Plan for applying the Art of Influencing

Methodology

• Group Discussions
• Experiential Activities
• Lectures
• Role Plays / Skills Practice
• Workplace Scenarios / Case Studies

Who should participate?

All levels of staff

CBS Master Trainer

Nathan has 30 years’ experience in the fields of Management, Customer Service, Negotiation, Strategy Formulation, Marketing, Business Development and Manufacturing. In his various roles as Head of Marketing for Asia Pacific & Europe, and Regional Planning Manager for Asia Pacific, he has travelled widely and conducted business / negotiation with people of different culture.

Mr. Nathan has a great passion for training. For the past 10 years, he has trained people from Multi National Companies, Government Bodies, Service & Retail Sectors and Charitable Institutions, including organizations like MCYS, AVA, HDB, MINDEF, Singapore Police Force, Singapore Prisons, Singapore Customs, Singapore Sports Council, SATS, PSA, LTA, NUS, Singapore Civil Defence Force, Jurong Shipyard, Isetan, Digital Asia, Oerlikon, Tanker Pacific, BW Shipping, Fish & Co, MayBank and Cathay Pacific Airlines.

Mr. Nathan’s training expertise and experience includes Service Excellence, Coaching, Mentoring, Team Building, Leadership, Customer Service, Cross-cultural Negotiation, Creativity, Innovation, Problem-Solving, Change Management, Effective Communication, Motivation, Personal Effectiveness, Developing Positive Attitude, Taking Initiative, Strategy Formulation, Managing Strategic Change and Reframing Problems to Opportunities.

Mr Nathan is also proficient in conducting conferences, experiential team building, courseware development, training instructors and trainers in areas such as Methods of Instruction, Basic Trainer’s Course, Effective Facilitation, After-Action Review (A.A.R.) and Effective Presentation. Mr Nathan also conducts training sessions for trainers undergoing WDA’s ACTA qualification programme.

Besides training, Mr. Nathan also conducts lectures for postgraduate (MBA) and undergraduate (LL.B.) students / executives. His students include Ambassadors, CEOs, Doctors, Police Superintendents and Departmental Heads.

Mr. Nathan possesses a MBA in International Business, which he graduated with a Gold Award. His MBA dissertation was on the impact of cultural differences on joint-ventures. Mr. Nathan is also a qualified Barrister-at-Law (Lincoln’s Inn, London) and holds a Bachelor of Laws Degree (Honours). His other qualifications include Singapore Workforce Development Agency’s Advanced Certificate in Training and Assessment (ACTA), Graduate Diploma in Marketing Management and Diploma in Management Studies.

Mr. Nathan is serving in various community bodies like WINGS Counselling Centre (under the ambit of NCSS), MCYS Board of Visitors, Lions Club, School Advisory Committee and Ramakrishna Old Boys’ Association. He also gives motivational talks to Schools, ITE, Charitable Homes, and parents.

In April 2005, Mr. Nathan was featured in Channel News Asia during the Up Close program. In 2000, Mr. Nathan was featured in a half-hour TV program on how he overcame life’s adversities. He has also been in featured in various newspaper articles such as Tamil Murasu’s Fathers’ Day story in 2001. And, in February 2003, his life-story was featured in the Straits Times.

Mr. Nathan strongly believes that training should not merely focus on upgrading skills, knowledge and competencies but also inculcate character-building and life-long application of the competencies acquired.  Hence, he weaves his wide practical work-experience and personal life-experiences into his training programs.