This Issue

• Introduction
• Course Outline
• How you will benefit from this workshop
• For whom
• About the Trainer

Course Information

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1 day Conflict Resolution Workshop

Why You So Like That???

Introduction

Don’t let them press your buttons - This powerful workshop gives you the opportunity to develop strategies for defusing difficult or challenging behaviour, whilst remaining in control of any conflict situation, and your emotional responses to it.

Everyday, the behaviour of one in ten people – family members, colleagues or members of the public – is likely to cause undue stress. Even the most effective among us suffer the by-products of this behaviour: distraction, lack of concentration, time wasting, poor productivity, absenteeism, stress and ill-health being just some of them. We may not be able to choose whom we are related to, work with, but we can choose how we live and work with them.

Why we can approach each day with a new sense of challenge without becoming disagreeable ourselves. Ideal if you: regularly deal with the public; often have to face angry or over-demanding people; repeatedly find yourself overruled, upset, manipulated or unfairly treated by others; wish to improve your ‘people skills’ or ever find yourself at a loss when caught up in the results of another’s problem behaviour.

Course Outline

• Understanding conflict in others and ourselves
• Effective strategies to handle conflict and confrontations
• The art of communication
• Remaining effective and minimizing risk

How you will benefit from this workshop:

You will learn:

• Powerful antidotes to the most common ways we disempower ourselves
• Practice in de-escalating threatening situations
• Increased confidence and self-esteem through learning how to control emotional responses
• How to make these strategies ‘your own’.

For whom

Anyone and everyone who regularly deals with the public and receive verbal abuse or threats, and wish to be more effective in the way you communicate. Those who often have to face people who get angry or over-demanding. If you repeatedly find yourself overruled, upset, manipulated or unfairly treated by someone else and find yourself at a loss when caught up in the results of someone else’s problem behaviour or if you wish to improve your ‘people skills’ – particularly in tense situations or with particularly difficult people.

About the Trainer

Yasmin has more than 20 years of experience in the field of education and business; in every aspect from teaching to school administration, from marketing to business development.

She started her career as a secondary school teacher in 1987. She taught English Language, Home Economics and Literature. In 1993, Yasmin left the teaching service to join her husband in Los Angeles, USA.

Upon returning to Singapore several years later, Yasmin remained a stay-home mother until she returned to the workforce in 1998; working as a Branch Administrator for a non-profit organization. Here, she managed all aspects of the operations of the network’s pre-schools, from finance to recruitment; from administration to curricula. She was overall in-charge of 11 education centres. She was directly responsible for setting up seven new centres and under her leadership the total enrolment of centres grew from 300 students to more than 2400 students.

Yasmin was also Asst Director of a MNC Business Unit. She joined as Regional Manager in 2002 and in a short span of 6 months; she was promoted to Asst Director, heading the Young Learners’ Group Business Unit (GBU). Reporting directly to the President of the MNC, Yasmin managed the overall operations of the Global Business Unit which has more than 100 franchisees in the Asia-Pacific region. One of the franchises that Yasmin managed was a computer-assisted learning centre for children and teens. The other was a child care franchise. Her portfolios included product development, franchise support, marketing communications and branding as well as the management of the P&L of the GBU. During her tenure, Yasmin was turned the business unit around, making it profitable in just 6 months.

Yasmin is the co-founder, managing director and principal consultant of Adder Corp; an education consultancy firm based in Singapore. At Adder Corp, Yasmin is responsible for the overall performance of the firm and is the lead consultant for all projects; primarily responsible for consulting, human resource development and management. Yasmin has worked closely with pre-schools, elementary and secondary schools as well as colleges in Singapore, Indonesia, Thailand, Sri Lanka and Nigeria. She has had the privilege to train and work with children, parents, educators, professionals like engineers, bankers & health professionals as well as business owners in Asia and Africa.

Additionally, Yasmin serves as an academic advisor to many leading private institutions of higher learning. Yasmin is also an adjunct-faculty member at several institutions of higher learning. She teaches education psychology, language acquisition and human development to undergraduates and post-graduate students.

Yasmin completed her formal education at one of the premier schools in Singapore; Raffles Junior College. She holds a Masters in Education (Educational Management) from the University of Southern Queensland, Australia.