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Critical Incident Management
Immediate Intervention In The Event Of Emergencies
You may be wondering; Who needs critical incident management training? Any professional that comes into contact with critical events or incidences. Some of these professions include, but are not limited to, emergency room hospital staff, law enforcement personnel, emergency medical service professionals, fire personnel, psychologists, educators and military professionals.
This seminar is designed to provide personnel with an overview and understanding of the concepts, principles and processes involved in Emergency Response, Emergency Management and Crisis Management and to gain understanding regarding the fields of crisis intervention, peer support and disaster mental health intervention. This seminar will teach the participants how to develop contingency plans for crisis situations. During the seminar, the participants will participate in contingency planning exercises including a comprehensive practical exercise designed to prepare for a crisis.
Participants will gain an understanding of the various levels of management and the delineation of corresponding roles and responsibilities; identify some basic tools and processes that will better enable participants to respond to a crisis at the appropriate level; and have an appreciation of a crisis management structure and the relevance of emergency management Policy, Plans and Procedures.
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Course Outline
- Defining crisis
- Assessing the Crisis
- Implementing a Crisis Management Plan
- Establishing Contingency Plans
- Establishing Communications
- Documenting and reviewing crisis and response
- Managing post crisis operations
- Training and competence
How you will benefit from this workshop:
You will learn:
- Strategies in crisis management
- Ways to de-escalate threatening situations
- Deal with Enquiries following a crisis
- Dealing with the media following a crisis
Who Should Attend
Anyone and everyone who regularly deals with the public. All personnel who may be involved in emergency response or management in any environment. It should be attended by personnel from all risk industries.
Master Trainer
Ms Yasmin Abdeen is the Principal Consultant and Co-founder of Adder Corp; a consultancy firm based in Singapore. Yasmin trained and worked with business owners and their staff in Asia and Africa. She started her career as a secondary school teacher in 1987. After leaving the teaching service, she worked as a Branch Administrator for a non-profit organization. Here, she managed all aspects of the operations of the network and handled more than 100 staff members. Yasmin was also Asst Director of a MNC. As Asst Director, Yasmin managed the overall operations of the Global Business Unit which has more than 100 franchisees in the Asia-Pacific region.
Yasmin completed her formal education at one of the premier schools in Singapore; Raffles Junior College. She has a Bachelor in Education Studies from University of Southern Queensland and completed her Masters in Education (Educational Management) from the University of Southern Queensland, Australia. Yasmin received her teaching qualifications from the Institute of Education, Singapore.
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