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TRAINING WORKSHOPS
This Issue
» Course Outline

» A Must Attend for

» About the Instructor
Course Information
Date: 30 & 31 March 09
Time: 9am to 5pm
Venue: Concorde Hotel, Orchard
Fee: S$2,200 NETT

Register and pay S$1800 (NETT) before 13th March 09 to qualify for the Early Bird Discounts.Click here for registration form

For more information, please contact Jaslyn @ 9228 7171 or enquiry@cbsgroup.com.sg

Registration is on a 1st come 1st serve basis. Register early to avoid disappointment. Click here for registration form
  2 Day Master Class in Loss Prevention - Fighting Losses - Maximize Profit
Providing you practical and effective tools for fighting losses and maximizing the company's profit

Retail businesses suffer from losses valued at 1%-3% of their turnover, sometimes even more. If we take into account that net profit is generally a single-digit percentage of turnovers, this means that reducing depreciation and loss by one percent or more will have a significant impact on the company's profit.

It is possible to achieve this improvement by using means that do not require in large financial investment.

In general, causes of loss are:
  • Theft by employees: approximately 48% of the loss (based on international data)
  • Theft by customers: approximately 32% of the loss (based on international data)
  • Mistakes in record-keeping and management: 15% of the loss (based on international data)
  • Theft by suppliers: approximately 5% of the loss (based on international data)

There are additional factors that reduce companies' profit that also must be considered, such as: break-in, robbery, fire, fraud, embezzlement, forgery, theft, stolen credit cards, bomb threats and more.

Internal factors that impact loss are:
  • Lack of management
  • Lack of service
  • Lack of professional knowledge
  • Warehouse mistakes
  • Cashier mistakes
  • Lack of staff involvement
  • Refunds
  • Unauthorized markdowns
Course Outline

The purpose of the seminar is to provide participants with effective tools for fighting loss and maximizing their company's profit, such as:

  • Setting clear policy regarding loss
  • Tools for measuring lost
  • Reliability testing for employees before hiring
  • Defining managers' responsibility for loss
  • Role of the security officer
Training employees and defining their role in the security plan:
  • Suspicious items
  • How to handle a customer suspected of stealing
  • Employee alertness
  • Supervision and control
  • Inventory
  • Dealing with damaged (broken) merchandise
Technical means

Security procedures
  • Suspicious signs - customer theft
  • Suspicious signs - employee theft
  • Procedures for cashiers
  • Procedures for opening and closing
  • Receiving merchandise
  • Transferring merchandise
Employee reliability
  • Background checks
  • Checking with former employees
  • Polygraphs tests?
  • Gathering information on employees
A Must Attend for

The seminar is intended for security managers, logistics managers, warehouse managers and general managers in the retail branch

  • Note: The seminar will be given using PowerPoint presentations and short videos on the subject plus discussions, frontal lectures and two-sided exercises.

About the Instructor

Samuel BashanDOV LEV
Instructing & training mangers and security officers in retail industry, in Israel and abroad in loss prevention and security.



Professional Experience

2008  -  loss prevention seminar-shopping center-Nairobi Kenya.
   -  maritime security training and audits for company in Nigeria.
   -  loss prevention audit -"Ochua"- Spain - Madrid + Barcelona.
2007  -  audit+ application recommendations in hotels in Nairobi and Mombasa
(InterContinental, Fairview, YAYA, Safari Park Hotel)
2006-2007  -  security audits in banks in Nairobi and Mombasa: CBK, KBC, NIC.
2006  -  Project in Nairobi in the prevention of reduction field in one of the largest transportation companies in Kenya.
2005  -  corporated project of the Israeli-US developing foundation of science and Homeland security of USA and the Israeli's standards institute in formalization an offer to standards in security for facilities and buildings in the world.
2004 - June 2008 - ISC Group  -  senior security consultant.
2003 - up to now  -  instructing workshops, training and guidance in the security field.
2003 - 2004  -  Zimbabwe - a project of issuing a smart identifying documents for the Zimbabwean people, mainly in the areas outside of the large cities.
2002 - 2003 - ISC Group  -  senior security consultant, performing security surveys in hotels, commercial centers, banks etc. in addition implementation of a complete security plan and establishing security systems.
2002-2002 - ACE - Do it yourself:
Project Manager  -  management and launching of a joint venture for ACE and additional chains, ended due to project completion.
1993-2002-Hamashbir Lazarchan Israel Ltd.:
  • 1 year - Manager of Procurement and Services Division of Hamashbir Lazarchan - overall management of equipment and services acquisition for the department store chain.
  • 3 years - Manager of the southern region - overall responsibility for the management of 17 department stores.
  • 1 year - Deputy CEO of Bon-Mart, a subsidiary of Hamashbir Lazarchan - management of 10 chain outlets.
  • 3 years - Manager of Organization and Management Division - including directing outlets' regular work, work procedures - formulation and follow-up of implementation on the ground and supervision of security, logistics and annual inventory.
  • 1 year - National Security Officer - in charge of depreciation prevention and general security. Including: Instructing managers on security, security procedures, taking overt and covert technical action, activating security officers in outlets (approx. 60 security officers), data security, worker reliability checks, and all that is required in this area.
1968-1993 - Served in the General Security Service of Israel, attained a rank synonymous with Colonel/Brigadier General upon retirement
  • Wide variety of positions, including: management of the Aviation Security Unit in Israel and abroad, detecting innovative technical means for security missions in Israel and abroad, in charge of security for Foreign Ministry embassies overseas and additional key command and operations positions, performing security training for guards and security employees of all levels, developing training plans and courses, writing security procedures and its implementation in Israel and all around the world.

  • 1980-1983- Service in South Africa-in charge of security for Israeli representations in South Africa and the environs, including: embassies, El Al, Zim, the Jewish Agency and others. Liaison officer for relations with local authorities regarding additional subjects and coordinator of joint activities.