Many of us are now facing an extremely trying and rapidly changing marketplace for which no one has been truly prepared for. With the global economic downtime and fierce competitions everywhere, many organisations begin to take stock of their direction and goals, rethink and reinvent operating and business models. This would also mean that workers are more than ever expected to be multi-skilled, trained to embrace changes and adapt to the ever-changing marketplace. This expectation would appeal to some workers but could negatively affect the morale, motivation and attitude of many others in their effort to learn and develop new skills with shift in attitude so as to remain relevant and competent in their organisation. So, as a supervisor, manager or leader of staff, you may not only find yourself questioning your own ability to successfully grapple with the challenges ahead but also on how to acquire the skills that will improve your practice and advance your leadership and management in such a disorienting global environment.

Coaching is rapidly becoming the quickest and most effective method of developing excellence in members of staff. Good coaching and performance management leads to self-motivation and an attitude that is oriented towards solutions and continual improvement rather than problems and avoidance.

This fun, participative and practical course is designed to provide you with the tools and skills necessary to help you advance from a supervisor/manager/leader to an effective coach. The course will cover various coaching models, skills, techniques and ideas and a substantial component involves practical exercises and practices of the skills and techniques that will let you focus on the management of issues that are most important to you and your staff.

• Understanding the role of coaching
• Understanding differences between various coaching models, approaches and techniques and knowing just when to use them
• Structuring the learning and coaching cycles
• Facilitation techniques to develop output coaching styles and encourage discovery based learning
• Practical sessions involving coaching on workplace scenarios
• Using effective communication strategies (active listening, questioning and feedback techniques) for better performance

• Develop an in-depth understanding of the concepts and principles of coaching which you can apply in your daily operations
• Apply coaching models and techniques to unlock employee potential and maximise performance
• Develop the coaching skills, attitudes and behaviours to foster success at all levels
• Coach conversations that really work at the workplace
• Implement practical, results-focused personal action plans for team members
• Prepare, deliver and review coaching sessions so that they continually improve.
• Recognize and adapt to individual and situational differences
• Harness the art of coaching to forge collaborative relationships
• Build a culture of sharing and support within the work environment>
• Create an environment of possibilities
• Structure a framework for mutually effective learning and development

Successful organisations recognise that workers’ high perfomance is equally, if not more important as the mass delivery of products. To increase return on investment and boost productivity, your employees need to function at their very best potentials. This course provides the coaching skills to develop the potential of your employees, peers and others. Through practical workshops and role-playing exercises, you enhance your leadership style with proven coaching techniques that provide a pathway to excellence for the entire organization.

This program is for people holding or moving into team leader or supervisory/management roles, or people established in the roles of helping others reach their potential, but who have not had any formal coaching training.

Rasimah Jar, the Managing Director and Co-Founder of ProWISE Consultancy Pte Ltd (S’pore), has more than 18 years of work experience in the field of Leadership and Management, Psychology, Child and Family Development and Education. She has brought her varied expertise and leadership and managerial experiences to professionals and organisations in countries like Australia, Spain, Philippines, Thailand, Malaysia and Indonesia. She regularly conducts talks and workshops on professional development such as Management and Leadership skills, Personal Effectiveness and Relationship Enhancement at Work through D.I.S.C. Personality Style and Behavioural Coaching. She also conducts coaching, counselling and mediation works for individuals, couples and families on a regular basis. Rasimah has shared her varied expertise with the public through her various publication works and has on various occasions been interviewed by the local Mediacorp’s TV and radio channels.

Rasimah has provided training and organisation development consultancy services to a wide variety of industries including:

• Government agencies
• Information Technology
• Building and Manufacturing
• Health Care and Social Services
• Educational Institutions

Besides being a busy entrepreneur, Rasimah is also an Associate Lecturer for various Private Educational Institutions of Higher Learning in Psychology, Interdisciplinary Studies and Education. She also develops Singapore Workforce Development Agency (WDA) WSQ standard training curricula for training companies. She had also sat on several Singapore national committees which looked into national concerns like work-life balance, health, anti-drug abuse, voluntarism and youth action.

Rasimah holds several professional and training certifications. She is a Certified Professional Trainer (UK), a Behavioural Consultant and an Advanced Certified Behavioural Coach (USA), and a licensed Certified Parent Coach (USA). She is a registered member of the Singapore Training and Development Association (STADA), a professional membership institution committed to the advancement of human capital development (HCD) field in Singapore. She is also a member of the International Professional Managers Association in UK.